Client onboarding
Standardise client intake, conflict checks, approvals, documentation and handover so engagements start with complete information.
INDUSTRY / PROFESSIONAL SERVICES
Make complex service operations easier to manage, measure and scale.
Professional firms depend on people, knowledge, deadlines and client relationships. MAG creates digital workflows that bring those moving parts together without adding unnecessary administrative overhead.
Business-first thinkingEngineering disciplineLong-term partnership
SERVICE DELIVERYMAG / 09
MAG
BUSINESS × TECHNOLOGY
Client onboarding
Task & workflow management
Document & knowledge flows
Billing & management visibility
TYPICAL SOLUTIONS
Technology that follows the operating model.
MAG combines business understanding, workflow engineering and software development to create systems that fit the way this industry actually operates.
Project management
Connect scope, milestones, tasks, dependencies, approvals and client communication so delivery teams have one operating view.
Resource allocation
Match people and skills to work, monitor utilisation and make capacity decisions using current project and staffing information.
Approvals
Digitise commercial, financial, operational and client approvals with clear ownership, escalation and audit trails.
Document management
Organise proposals, contracts, working papers, deliverables and correspondence around the client and engagement context.
Billing workflows
Connect time, milestones, expenses, approvals and billing inputs to reduce manual reconciliation and revenue leakage.
Service requests
Give clients and internal teams a structured route for requests, priorities, SLAs, assignments and resolution tracking.
Management dashboards
Provide leadership with visibility into pipeline, utilisation, delivery health, profitability, receivables and client activity.
THE MAG APPROACH
Understand first. Build what matters.
We map the process, identify the bottleneck and design the technology around the outcome.
“The right system is the one that makes the business easier to run.”