In any organization, number of processes are often repetitive and do not involve any variant scenario's and consequent analysis or decision making therein. In such typical situations, a high wage rate organization outsource the running of these processes to a low wage rate organization such that it may derive cost advantages. In such situations however it is assumed that there would be no dilution in the quality of delivery (defect rate) and staff productivity.
Successful BPO operations require the following
Following are typical matrices to measure the success of such operations
We at Mag Studios are experienced in managing BPO operations. Our assignment starts with a knowledge gathering phase. During this stage , our consultants visit the customer location and study and document the target processes. The documentation is validated with the customer – as also the success criterion. Other management control and oversight processes are also discussed and documented.
Typically we start with a pilot. This pilot is a subset of the targeted operations. All the essential components are put in place and the operations are carried out from the remote. All control matrices are generated and evaluated. Scalability issues are tested in detail. Successful completion of pilot paves way for the commissioning of the regular assignment.
For more information on MAG Studios BPO support services, please contact one of MAG Business Consultants at +91-9910070501 or Please Click here.
