MAG Studios is an outsourcing organization. Its excellence is built on the foundation of its strong processes which cover not only the software engineering and build processes but also the HR systems and other professional support services. Software Engineering & Build Systems at MAG Studios cover the entire project life cycle. The needs analysis stage concludes with the development of a prototype. The formal sign off on the prototype signals the start of the build process.
The construction stage involves periodic customer reporting . Such reports cover the status of :
Activities planned for the prior week
Detailed documentation of functionality implemented in the prior week
Details of activities planned for the upcoming week
Any issues which would require customer inputs or result in delays
Project Status and Client Review Dates
The construction stage concludes with the deployment of the application on the staging server. The customer is given training in the use of the application. Next, he is given access to the staging server to test out the application and also seek clarifications where ever required. The acceptance stage concludes with the customer sign off and the deployment of the application on the production server.
HR Systems cover the all important people aspect. These processes work at both the micro as well as the macro levels and ensure that right people get inducted into MAG Studios and further assigned to the projects. Staff training and productivity measurements form an integral part of our HR processes.
The Professional Support Services relate to the environment build up and other IT infrastructural requirements – these aspects if explicitly recognized and provisioned ensure high productivity and efficiency – and in a major manner reflect the success of the outsourcing assignments.
MAG Studios is committed to providing value to its customers. Towards this support and maintenance forms a significant component of its service portfolio. MAG Studios has designed and implemented an easy to use bug tracking system – BugMAG . The customers are given access to a secure and easy to use panel which allows them to add and keep track of bugs or anomalies which may arise during the project. BugMAG has a complete notification system which alerts the clients and the technical staff of any status change made by either side.
